Privacy Policy

This Privacy Policy explains how LOQORA processes personal data of users who visit our website or interact with our services, in compliance with Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).

1. Data Controller

Commercial name: LOQORA
Owner: Dennis Melvin Hensen
Location: Barcelona, Spain
Email: info@loqora.es
Website: loqora.es

2. Purpose of Processing

We process personal data to:
• Reply to messages submitted through our contact forms
• Coordinate and deliver Private Operational Reviews
• Handle demo requests and qualify potential engagements
• Manage commercial enquiries and proposals
• Maintain ongoing business communications with clients and prospects

3. Legal Basis

Each processing activity is supported by one of the following legal bases:
• Consent freely given when you submit a form or subscribe to a communication
• Pre-contractual measures taken at your request prior to entering into an engagement
• Performance of a contract once an engagement has been agreed
• Compliance with applicable legal obligations (accounting, tax, commercial)
• Our legitimate interest in responding to qualified business enquiries and protecting the security of our systems

4. Data Categories

Depending on the interaction, we may process:
• Name
• Company
• Email address
• Phone number
• Business sector or estimated operational volume
• Content of messages and any details you choose to share
• Technical website data such as IP address, browser, device, language and pages visited

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected and to comply with legal retention obligations. Enquiry data is kept for up to 24 months from the last meaningful contact. Contractual and accounting records are kept for the periods required by Spanish commercial and tax law. After these periods data is securely deleted or anonymised.

6. Service Providers

To operate the website and deliver our services we rely on a limited set of trusted providers acting as data processors, including hosting and infrastructure, transactional email delivery, analytics, and customer communication tools. All processors are bound by a data processing agreement and process data exclusively under our instructions.

7. International Transfers

Some of our providers may process data outside the European Economic Area. Where this occurs, transfers are protected by appropriate safeguards under the GDPR, such as Standard Contractual Clauses approved by the European Commission, or adequacy decisions for the destination country.

8. User Rights

You may exercise the following rights at any time:
• Access to your personal data
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent previously given
To exercise any of these rights write to info@loqora.es. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).

9. Security Measures

LOQORA applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include encrypted transport (HTTPS), access controls, principle of least privilege, secure credential storage and regular review of our providers and processes.

10. Cookies

The website uses a minimal set of strictly necessary cookies and, on an opt-in basis, analytics cookies. Full details and the option to manage your preferences are available in the Cookie Policy.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, our providers or the applicable legislation. The most recent version will always be available on this page, with the corresponding update date.

12. Contact

For any question regarding this Privacy Policy or the processing of your personal data, contact us at info@loqora.es.